1. Overview
This Privacy Policy explains how Toby's LLC, doing business as Toby's Pet Sitting ("Toby's Pet Sitting," "we," "us," or "our"), may collect, use, and share information when you visit our website, contact us, schedule a meet and greet, create a client account, or otherwise interact with our services.
By using this website, you acknowledge the practices described in this Privacy Policy.
2. Information You Provide
Depending on how you interact with us, you may provide information such as your name, email address, telephone number, appointment information, pet information, emergency contact information, veterinary information, service requests, and other details necessary to provide pet care services.
Information used for bookings, client profiles, pet profiles, payments, vaccination records, emergency contacts, and related pet-care administration may be collected through third-party services such as Time To Pet.
3. Scheduling Information
Meet-and-greet appointments may be scheduled using Calendly. Information submitted through Calendly is processed according to Calendly's own terms and privacy practices in addition to any information we receive for scheduling purposes.
4. Information Collected Automatically
When you visit the website, certain technical information may be collected automatically by our hosting, security, or infrastructure providers. This can include information such as IP address, browser type, device type, operating system, pages visited, referral source, and basic request or diagnostic information.
This information may be used to operate the website, maintain security, diagnose technical issues, and understand general site performance.
5. How We Use Information
We may use information to:
- respond to inquiries and communicate with clients;
- schedule meet-and-greet appointments;
- coordinate and provide pet-sitting services;
- maintain client and pet records;
- process or support service-related transactions;
- operate, maintain, and improve our website;
- protect the security and integrity of our services; and
- comply with applicable legal obligations.
6. Third-Party Services
We use third-party technology providers to operate portions of our website and business. These providers may include:
- Time To Pet for client accounts and pet-care management;
- Calendly for appointment scheduling;
- Vercel for website hosting and delivery;
- Sanity for website content management; and
- Cloudflare for domain, network, or security infrastructure.
These third parties may process information according to their own privacy policies. We encourage you to review the policies of any third-party service you use.
7. How Information May Be Shared
We do not sell your personal information.
Information may be shared with service providers that help us operate our business, when reasonably necessary to provide requested services, to comply with applicable law, or to protect the rights, safety, and security of Toby's Pet Sitting, our clients, pets in our care, or others.
8. Data Retention
We may retain information for as long as reasonably necessary to provide services, maintain appropriate business records, resolve disputes, comply with legal obligations, and protect legitimate business interests.
Retention periods may vary depending on the type of information and the systems in which it is stored.
9. Security
We use reasonable administrative and technical measures intended to protect information from unauthorized access, misuse, loss, or disclosure.
However, no website, network, transmission method, or electronic storage system can be guaranteed to be completely secure.
10. External Links
Our website may contain links to third-party websites and platforms. We are not responsible for the privacy, security, or content practices of those third parties.
11. Children's Privacy
This website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children through this website.
12. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and legitimate recordkeeping requirements.
California residents may also have additional privacy rights under applicable California law.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on this page with a revised "Last Updated" date.
14. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Toby's Pet Sitting using the contact information provided on our website.